Delivery & Returns
Welcome Skate Store use DHL or Royal Mail for all deliveries.
Mainland UK, Northern Ireland & Channel Islands Shipping Rates: (For Next Working day deliveries orders must be placed by 1pm)
- £70+ = FREE (UK Only)
- £25.01 to £69.99 = £4.95
- £0 to £25 = £2.50
European / Worldwide Shipping Rates (Selected Countries only):
Czech Republic £12.95
New Zealand £22.95
Please note that postage charges are non-refundable.
Next Working Day (Mainland UK Only). Providing you placed your order before 1pm, your order will we be shipped the same day and usually arrive the next working day (excludes Weekends and Bank Holidays) although unfortunately we cannot guarantee this.
Signing for Deliveries. Most deliveries will require a signature. If you know you are going to be unable to provide a signature you can specify a work address to have your order shipped to as long as it is a registered business.
Geographical Sales Restrictions. We currently ship to the United Kingdom and selected EU / Worldwide Countries, for unlisted EU / Worldwide shipping costs please contact us at firstname.lastname@example.org for a quote.
Return and Exchange Policy
You may return your merchandise for a full refund or exchange for another item within 30 days of receipt. We cannot refund your original postage costs if you have simply changed your mind or ordered the wrong size. Customers are also responsible for return shipping charges. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us on 0113 2340185. Please complete the return form that you can download here, repack the item(s) in the box / packet your order was shipped in (or something comparable) and return the package to Welcome Skate Store, 22 Thorntons Arcade, Leeds, UK, LS1 6LQ.
Shipping and Handling
Customers are responsible for return shipping charges. We recommend that you use Royal Mail and get a proof of postage. Please do not use Special Delivery before 9am, as we open at 10am!
All items must be unused and include the original packaging with all tags attached. If you plan to return an item of clothing please keep it clean. Once clothing has been worn and / or washed it cannot be returned or exchanged.
Shoes must be unworn and include the original undamaged packaging. We recommend that you try your new shoes on inside as this will help keep them clean and returnable. If you do plan to return your shoes do not wear them after trying them on. Please return the shoes in the original manufacturers box they were shipped in but do not tape, label or damage this box. Use a mailing bag or paper to cover the exterior of the shoebox. Once shoes have been worn they cannot be returned or exchanged unless they are faulty.
Skateboard Decks and Hardware
All decks must be un-skated and in like-new condition. Once a deck or other items of hardware have been assembled they cannot be returned or exchanged. Welcome Skate Store does not replace broken decks or decks with pressure cracks (a pressure crack is usually a sign of normal wear and tear and is nothing to worry about). Welcome Skate Store is not responsible for the actual deck colour and/or dimensions. All deck returns will be assessed by the manufacturer and are subject to their discretion.
DVDs can only be returned unopened and in the original packaging.
Welcome Skate Store does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. If we find the item is faulty due to manufacturing defect or otherwise we will reimburse the incurred shipping costs up to the value of £10.